Privacy Statement

Introduction

This Privacy Statement explains what personal data we collect, why we collect it, how we use it, who we share it with, and how we protect it.

Personal Data We Collect

We collect personal data directly from you through our website, email newsletters, social media platforms, landing pages, surveys, conferences, and phone interactions. This data is used for the following purposes:

– Fulfilling contracts with you or your employer, including:
  – Maintaining records and databases
  – Monitoring the use of our products and services in accordance with our terms
  – Informing business customers and prospects about our products and services
– Customizing services based on location data determined by your IP address
– Collecting publicly available data and information generated by your use of our services
– Using cookies to improve user experience (refer to our separate Cookies Policy)

The personal data we collect includes:

– Contact Information: Name, job title, email, work postal address, phone number, and mobile number (if provided)
– Demographics: Country, city, and preferred language

Other Sources of Personal Data

We also receive personal data from:

– Service providers that determine your location for customization purposes
– Publicly available sources
– Data generated from your usage of our products, services, and website cookies

This data is used to:

– Monitor and improve our services
– Distribute press releases to journalists
– Inform relevant prospective customers about our products and services

Who Has Access to Your Personal Data?

We do not sell your personal data. However, we may share it in the following circumstances:

– With contracted companies that host our services
– With service providers who process data on our behalf
– With actual or potential business partners evaluating a relationship or transaction with us

Security and Safeguards

To protect your personal data, we:

– Require all third parties handling personal data to sign confidentiality agreements
– Conduct due diligence on suppliers’ security measures
– Use data processors outside the European Economic Area (EEA) only if they provide equivalent data protection measures, such as compliance with the EU-U.S. Privacy Shield Framework

Retention Period for Personal Data

– Customers: Data is retained while under contract and treated as prospective customer data post-termination
– Prospective Customers: Data is retained for up to three years post-receipt, renewed consent, or contract termination
– E-news Subscribers: Data is retained while receiving the service. Invalid email addresses and related data are deleted after one year

Data is erased unless required to protect our interests or comply with statutory obligations

Data Controller Information

The data controller responsible for determining how personal data is processed is FM Services Group Ltd, registered in England and Wales. The Data Protection Officer at FM Services Group Ltd oversees compliance.

Your Rights

You have the right to:

– Withdraw consent at any time via the ‘unsubscribe’ button in our emails
– Request updates, corrections, or deletion of your personal data
– Restrict or object to data processing when no longer required
– Request a copy of your data (administrative charges may apply, where permitted)
– Lodge complaints with the Information Commissioner (www.ico.gov.uk)

Changes to This Privacy Policy

This Privacy Statement may be updated periodically to reflect business changes.

Contact Us

If you have any questions about this Privacy Statement, please contact us via email, mail, or telephone.