Telecoms

With over 30 years’ experience supporting businesses across the UK, we understand that effective communication is about more than just making calls—it’s about keeping people connected, productive, and agile. That’s why we deliver fully tailored telecoms solutions designed to suit your business, teams, and ways of working. From cloud-hosted systems and on-premise setups to VoIP handsets, softphones, call recording, and advanced routing features, we provide smart, scalable telephony that works seamlessly across your organisation—wherever your teams are.

Speak to one our telecoms specialists to find the best solution for you.

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Trusted by some of the UK’s leading companies

Areas & Sectors we service

At FMSG, we’ve made a conscious decision to focus our services within select UK counties—not to limit our reach, but to raise our standards. By operating within a defined region, we’re able to maintain exceptional service standards, respond faster, support our teams more effectively, and build stronger, longer-lasting relationships with our clients. It’s not about covering more ground—it’s about delivering more value where it matters most.

Over the last three decades we have become experts in a variety of sectors, some of our specialisms include:

  • Manufacturing
  • Private Airfields
  • Sporting & Stadia
  • Single and Multi-Site Office Complexes
  • Large Industrial Estates
  • Vehicle Dealerships
  • Hotels
  • Haulage & Transport
  • Student Accommodations
  • Golf & Spa Complexes
  • Estate Agents
  • Schools and Colleges
  • Retailers
  • Solicitors and Accountants

With our Telecoms Solutions, you can...

Consolidate your communications with one powerful, scalable platform

Legacy phone systems often mean multiple providers, rising costs, and limited flexibility. With 3CX, we help you streamline everything into one central VoIP solution—hosted on-site or in the cloud and tailored to your operations.

FMSG configures and deploys 3CX with SIP trunks to unify your desktop phones, mobile devices, and softphones under one secure system. With advanced features like call recording, auto-attendants, and CRM integration, we bring every conversation into one place—saving you time, money, and hassle.

Empower your workforce with flexible, mobile-first communication

In today’s hybrid work environment, your phone system needs to travel with your team. Static, desk-bound phones simply don’t cut it when employees are on the move.

With 3CX, FMSG enables seamless communication across devices—whether your staff are in the office, working remotely, or switching between locations. Our mobile and desktop apps turn any device into an extension of your business phone system, giving your team the freedom to collaborate and respond—anytime, anywhere.

Cut telecom costs with SIP trunking and smart call routing

Traditional phone lines and outdated telecom contracts can quickly become a drain on your budget—especially when scaling across multiple sites or handling large call volumes.

FMSG replaces costly lines with SIP trunks that scale with your needs. Combined with 3CX’s intelligent call routing, number management, and virtual extensions, you get more control over your communication costs—without compromising on call quality or reliability.

Stay connected with built-in video, chat, and call features

A modern phone system should do more than just make calls. With 3CX, FMSG gives your teams access to integrated video conferencing, live chat, voicemail-to-email, and browser-based softphones—all from a single dashboard.

It’s a complete communication solution that reduces reliance on third-party platforms, simplifies user management, and ensures your staff have everything they need to stay productive—whether they’re at a desk or on the go.

Our Telecoms Solutions Encompass

Our cloud-hosted phone systems allow your team to make and receive calls from anywhere with an internet connection—ideal for hybrid working, multisite operations, and fast-growing teams. With built-in redundancy and real-time management, cloud telephony keeps you agile, connected, and in control.

Cloud-Hosted Systems

Our cloud-hosted phone systems allow your team to make and receive calls from …

For businesses with specific compliance needs, security concerns, or legacy integrations, we offer robust on-premise telecom systems tailored to your site. We handle everything from installation and configuration to ongoing support, ensuring a future-ready system with maximum reliability.

On-Premise Systems

For businesses with specific compliance needs, security concerns, or legacy…

We provision VoIP and SIP trunking solutions that replace traditional phone lines with internet-based calling—cutting costs, improving flexibility, and enabling unified communications. Whether you’re migrating from ISDN or building a new system from scratch, we tailor it to your infrastructure.

VoIP & SIP Trunk Provision

We provision VoIP and SIP trunking solutions that replace traditional phone…

We supply and configure modern VoIP handsets from leading brands—ensuring crystal-clear audio, seamless integration with your system, and features like HD voice, presence indicators, and one-touch transfer. Whether for desk-based teams or exec offices, we have the hardware to match.

Handsets

We supply and configure modern VoIP handsets from leading brands—ensuring …

Our telecom solutions include softphone applications for desktop and mobile, allowing your team to stay connected on the move. Integrated with your call system, these apps provide full functionality—including call transfer, conferencing, and presence—directly from your device of choice.

Desktop & Mobile Softphones

Our telecom solutions include softphone applications for desktop and mobile, allowing…

We provide built-in call recording features that log and store conversations securely, supporting dispute resolution, staff development, and regulatory compliance. Recordings are searchable, encrypted, and accessible via your admin portal—giving you full oversight and traceability.

Call Recording

We provide built-in call recording features that log and store conversations securely, supporting…

Our voicemail-to-email functionality converts recorded voice messages into audio files and delivers them straight to your inbox—keeping your team responsive and informed, whether they’re in the office or on the go.

Voicemail to Email

Our voicemail-to-email functionality converts recorded voice messages into audio files and…

From internal meetings to client calls, our integrated video conferencing solutions make remote communication effortless. With screen sharing, HD video, and one-click scheduling, it’s easier than ever to keep your team connected and collaborative.

Video Conferencing

From internal meetings to client calls, our integrated video conferencing solutions…

Support hybrid teams and dynamic office environments with hot desking and roaming profiles. Staff can log into any handset or softphone and instantly access their number, settings, and history—keeping communication fluid and consistent across sites.

Hot Desking & Roaming

Support hybrid teams and dynamic office environments with hot desking and…

Our telecoms platforms include intelligent call routing and auto-attendant features that greet callers, manage queues, and direct enquiries based on your unique business structure. We customise every flow to ensure efficient service, minimise hold times, and deliver a professional first impression.

Call Routing & Auto-Attendants

Our telecoms platforms include intelligent call routing and auto-attendant features…

Our accreditations

Explore our full range of IT & Telecoms solutions

At FMSG, we’re proud to deliver a comprehensive range of IT and telecoms solutions built around the needs of modern businesses. Whether it’s expert-led technical support, advanced cybersecurity, or integrated communications, we tailor our services to fit your operations—keeping your people connected, protected, and performing at their best.

To get started with your telecoms solution please request a quote.

We are always on hand to answer any questions, so please feel free to contact us on 03333444570 or fill out our contact form below.

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